O2 UK iPhone Users Unhappy With O2, Apple
By Malcolm Owen | No CommentsLeave a Comment
Posted: Wednesday, June 10, 2009 at 9:38 am

It’s been 48 hours since Apple at WWDC announced the iPhone 3G S, and people are already complaining. Aside from some people saying that it was all a bit of a letdown in terms of announcements, the large majority of whining comes from iPhone users on O2 that want to upgrade but have a problem.

The issue stems from the fact that when the 3G got released, O2 UK allowed for free upgrades to the new handset. This time, O2 are refusing it. People are unhappy as they don’t want to either be locked into the remaining months on their contract nor pay a large charge to get out of said contract. Granted, it’s a hefty phone bill anyway, but this does seem quite strange behaviour from the consumers.

in the UK, it is extremely rare for the phone provider to allow for a free upgrade before a contract is up (You know, what we call “Normal”). Usually this would be towards the last two months of a contract, but last time O2 were benevolent enough to allow this to be extended. This time, the change in the handset involved is only minor, and in a climate where O2 needs all the money it can get (the economy is “bad”, apparently), I can’t really see O2 actually doing anything wrong here.

I know with my own phone contract that I’m stuck with it for 18 months. I don’t expect the phone company I am with to allow me special dispensation to cut the contract short because I want it to. I paid my money, I made my choice. If I were running the phone company, I would have to be asking serious questions of myself and my staff if this were allowed to happen to everyone.

Seriously, grow up…